Terms and conditions of service

Introduction

Welcome to LYPA INVESTMENTS LLC, known as INNOBO USA (“We” or “Provider”). By using our services, you agree to the following terms, which cover our Recurring and Project Services.

 

Classification of Services

Our services are divided into three main categories:

• Recurring Services: This includes Accounting, Business Process Outsourcing (BPO), Staffing, and Professional Services Subscriptions (Pro-Services subs), Innobo Hub and SaaS.
• Project Services: Here you’ll find options like Remote Consulting, On-Site Consulting, Education, Customization, and Software Development.

 

Innobo Hub & SaaS

SOFTWARE AS A SERVICE AGREEMENT

This service agreement is entered into upon the signature of this proposal between LYPA INVESTMENTS LLC DBA INNOBO USA (“Provider”) and TAURI CARGO and/or the individuals specified in the “Buyer” section of this quote (“Client”), regarding the provision and acquisition of cloud integration services.

TERMS AGREED UPON BY BOTH PARTIES ARE AS FOLLOWS:

1. OBJECTIVE

A binding agreement outlining mutual obligations and rights. Services are as detailed in this offer’s Products & Services section.

2. SERVICES

Provider offers Services as described in this offer. Adjustments require written consent from both Parties.

3. QUALITY

Provider ensures timely service delivery meeting industry standards with expertise.

4. PAYMENTS

A payment button is integrated for immediate checkout. Invoices and receipts will be digital. Payments for Services can be via credit card or ACH.

5. DURATION

Effective upon signing and lasts a minimum of one year unless stated otherwise.

6. EXTENSION

Automatically renews annually unless a Party decides otherwise, in line with the Cancellation clause.

7. CANCELLATION

Termination requires a 90-day notice. Misconduct by the Client can lead to immediate termination by the Provider.

8. CONFIDENTIALITY

All Agreement details are confidential. Both Parties pledge non-disclosure.

9. GENERAL TERMS

• Transfer of Rights: Client can transfer rights post notification. Provider requires Client’s approval for the same.
• Association: Provider operates independently without making commitments for the Client.
• Agreement Integrity: This document is the sole agreement, overruling previous ones. Amendments need both Parties’ signatures.
• Rights Preservation: Inability to enforce a clause doesn’t diminish the right to enforce later.
• Validity: Invalid clauses don’t affect the remaining ones.
• Headers: Only for reference; no interpretation influence.
• External Factors: Neither Party is liable for service disruptions from uncontrollable factors. Termination is possible if issues last >30 days.
• Jurisdiction: Governed by Florida laws. Jurisdiction lies in Florida courts.
• Currency: Expressed in USD.

Billing and Payment

The billing and payment process varies depending on the type of service:

• Recurring Services: Billed regularly according to contract terms.
• Project Services: Billed according to the offer or contract terms.
• Trusted Tasks: Billed based on recorded time.
• Estimated Tasks: Billing is based on the agreed fixed value.
• Billing Terms: Rates apply upon completion, accumulate weekly, or as stipulated by the contract or offer.

Hourly Consulting Reservation

We give our users the flexibility to choose the duration of their bookings (15 mins, 30 mins, 1 hour, 2 hours, etc.). However, it is the user’s responsibility to select the appropriate time for their reservation.

Hourly consulting bookings represent a commitment of time and resources. Therefore, we provide the following policies related to these bookings:

• Cancellation Policy: To avoid being charged in full for a reserved session, a cancellation notice is required at least 24 hours in advance. Cancellations that meet this deadline will be refunded or not billed, as appropriate.
• Charging for Reserved Sessions: If you reserve an hourly consulting session and do not cancel it in time according to our cancellation policies, the session will be charged in full.
• Minimum Billing: If you book an hour of consulting and your issue is resolved in less time than reserved, the full hour will be billed. This ensures the availability of resources to meet your needs during the reserved time.

Time Limit for Using Purchased Hours

The hours purchased as part of packages for any of our project services must be used within one (1) year from the date of purchase, or they will expire without the right to a refund.

Renewal of Hours

You can extend the hours before the end of the year, subject to current rates.

Cancellation

Cancellations of hourly consulting in packages can be made within 3 days after purchase, provided no hour has been used, and a full refund will be issued.

Use of the Service

Your access to our services is personal and non-transferable. You agree to use our services ethically and legally.

 

Description of the Service

We may mention other services and provide links to resources, which does not imply an endorsement. We do not guarantee the terms or reliability of third-party services.

Your Registration Information

You are responsible for maintaining the confidentiality of your registration information and must report any unauthorized use immediately.

Rights You Grant Us

By submitting content through our service, you grant us a license to use it in the provision of the service. Make sure you have the rights to any content you provide.

Intellectual Property Rights

The content and trademarks on our site are protected. The use of our service does not transfer any intellectual property rights. We may use the results of our services, such as implemented solutions, to create content and marketing materials, ensuring the confidentiality of your data.

Limitations of Liability

We are not responsible for indirect, special, or consequential damages. Our liability is limited to the maximum allowed by law.

Applicable Law and Dispute Resolution

These terms are governed by the laws of the State of Florida. Disputes will be resolved through mediation or arbitration and, if necessary, in the courts of Florida.

Miscellaneous

Changes to these Terms will be communicated and will be effective upon posting. Continued use of our services implies acceptance of these changes.

Contact

If you have any questions or concerns, please do not hesitate to contact us at hello@innobo.co.