TERMS AND CONDITIONS OF SERVICE

Introduction

Welcome to LYPA INVESTMENTS LLC, known as INNOBO USA (“We” or “Provider”). By using our services, you agree to the following terms, which cover our Recurring and Project Services.

Classification of Services

Our services are divided into three main categories:

  • Recurring Services: This includes Accounting, Business Process Outsourcing (BPO), and Staffing.
  • Project Services: Here you’ll find options like Remote Consulting, On-Site Consulting, Education, Customization, and Software Development.
  • Innobo Hub:
    • Service Description: Innobo Hub is a cloud-based SaaS solution that integrates with third-party applications, offering data retrieval from various databases under a subscription model.
    • Data Usage and Protection: We prioritize the security and privacy of user data. Innobo Hub adheres to strict data protection policies and utilizes secure cloud servers. Users are responsible for ensuring the integrity and legality of the data they input into the system.
    • Third-Party Services and Applications: Innobo Hub integrates with various third-party services and applications. We are not responsible for the functionality or content of these third-party services.
    • Subscription Terms: Subscriptions to Innobo Hub are governed by the terms agreed upon at the time of purchase. Users can choose from various plans, subject to changes and modifications as communicated.
    • Service Availability: While we aim for continuous availability, we do not guarantee uninterrupted service. Scheduled maintenance, unforeseen downtimes, and external factors may affect accessibility.
    • User Responsibilities: Users are responsible for maintaining the confidentiality of their account information and for all activities under their account.
    • Modification of Terms: We reserve the right to modify these terms and conditions at any time. Users will be notified of significant changes and continued use of the service constitutes acceptance of these changes.
    • Termination and Cancellation Policy: Users may cancel their subscription in accordance with the cancellation policy outlined at the time of subscription. We reserve the right to terminate or suspend access to the service for violations of these terms.

Billing and Payment

The billing and payment process varies depending on the type of service:

  • Recurring Services: Billed regularly according to contract terms.
  • Project Services: Billed according to the offer or contract terms.
  • Trusted Tasks: Billed based on recorded time.
  • Estimated Tasks: Billing is based on the agreed fixed value.
  • Billing Terms: Rates apply upon completion, accumulate weekly, or as stipulated by the contract or offer.

Hourly Consulting Reservation

We give our users the flexibility to choose the duration of their bookings (15 mins, 30 mins, 1 hour, 2 hours, etc.). However, it is the user’s responsibility to select the appropriate time for their reservation.

Hourly consulting bookings represent a commitment of time and resources. Therefore, we provide the following policies related to these bookings:

  • Cancellation Policy: To avoid being charged in full for a reserved session, a cancellation notice is required at least 24 hours in advance. Cancellations that meet this deadline will be refunded or not billed, as appropriate.
  • Charging for Reserved Sessions: If you reserve an hourly consulting session and do not cancel it in time according to our cancellation policies, the session will be charged in full.
  • Minimum Billing: If you book an hour of consulting and your issue is resolved in less time than reserved, the full hour will be billed. This ensures the availability of resources to meet your needs during the reserved time.

Time Limit for Using Purchased Hours

The hours purchased as part of packages for any of our project services must be used within one (1) year from the date of purchase, or they will expire without the right to a refund.

Renewal of Hours

You can extend the hours before the end of the year, subject to current rates.

Cancellation

Cancellations of hourly consulting in packages can be made within 3 days after purchase, provided no hour has been used, and a full refund will be issued.

Use of the Service

Your access to our services is personal and non-transferable. You agree to use our services ethically and legally.

Description of the Service

We may mention other services and provide links to resources, which does not imply an endorsement. We do not guarantee the terms or reliability of third-party services.

Your Registration Information

You are responsible for maintaining the confidentiality of your registration information and must report any unauthorized use immediately.

Rights You Grant Us

By submitting content through our service, you grant us a license to use it in the provision of the service. Make sure you have the rights to any content you provide.

Intellectual Property Rights

The content and trademarks on our site are protected. The use of our service does not transfer any intellectual property rights. We may use the results of our services, such as implemented solutions, to create content and marketing materials, ensuring the confidentiality of your data.

Limitations of Liability

We are not responsible for indirect, special, or consequential damages. Our liability is limited to the maximum allowed by law.

Applicable Law and Dispute Resolution

These terms are governed by the laws of the State of Florida. Disputes will be resolved through mediation or arbitration and, if necessary, in the courts of Florida.

Miscellaneous

Changes to these Terms will be communicated and will be effective upon posting. Continued use of our services implies acceptance of these changes.

Contact

If you have any questions or concerns, please do not hesitate to contact us at hello@innobo.co.

Last update: 01/22/2024

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